Michael Beste is an AI solutions leader whose career in customer experience, marketing analytics and risk management has spanned more than 20 years.
His teams have deployed and refined GM Financial’s Nanci chatbot, rapidly scaling the program during the Covid-19 pandemic and implementing voice integration.
Michael has served as GM Financial’s Senior Vice President for Analytics, Reporting and Research since January 2021. He joined the company when it operated as AmeriCredit in 2001 as a portfolio analyst.
Prior to joining the company, Mr. Beste was a commercial lending analyst with American Bank. He holds Data Science and Machine Learning certifications from Stanford and MIT as well as an MBA from Texas A&M Corpus Christi and BBA in Finance from the University of Texas at Austin.