MARCH 10-11, 2020 / OMNI SAN DIEGO
Business Information Officer
Toyota Financial Services
Gordon McGrath is the business information officer (BIO) for channel systems for Toyota Financial Services (TFS) and Lexus Financial Services.
In this role, McGrath manages the technology delivery for all customer, dealer and team member servicing systems, including the TFS/LFS consumer websites, dealer portals, and contact center systems.
McGrath joined TFS in 2012 and has successfully led digital transformation projects, including the modernization of its telephony systems, replacement of legacy CRM applications, and the introduction of RPA technology into its servicing channels.
Prior to Toyota, McGrath managed innovation and technology initiatives for Capital Group, Automobile Club of Southern California and Online Business Systems.